We use a computerised appointment system. To make an appointment please telephone Livingston 414586. For all non-urgent appointments, we ask you to see the doctor with whom you are registered. Because of the large number of people needing to see their doctor, it may not always be possible for you to get an appointment immediately, so please be patient. The average appointment length is 10 minutes.

If you have an urgent condition, however, you will be seen without delay and certainly on the same day if required. This may be with one of the other doctors in the practice. Please phone before 11.00am if possible.

We offer a limited number of early morning and late evening appointments. Please ask about this at reception.

The doctors provide a limited number of telephone consultation slots per day - if you feel that your problem can be dealt with over the phone, please ask for a telephone consultation. You will be given a date and time when the doctor will phone you and we ask that you allow up to an hour after the allocated time.

The health centre has eight incoming telephone lines, but despite this all lines can sometimes be busy. Except in urgent circumstances, we would ask you to avoid telephoning between 8.30 and 9.30am.

If you cannot keep your appointment, please try to let us know in good time, as your appointment can be used by another patient. We have an average of over 200 wasted appointments every month due to people not cancelling appointments - this equates to over 33 hours of consultation time.


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