Practice Charter

Freedom Of Information – Publication Scheme

The Freedom of Information Act (Scotland) 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from the practice manager.

Patients' Rights and Responsibilities

We agree to:

Greet you courteously and treat you with respect at all times. The health centre has a policy of non-discrimination.

Make every effort to see you promptly. Our aim is a maximum delay of 20 minutes from the time of a booked appointment. You will be informed of any major delays.

Respect your confidentiality.

Give you access to your medical records subject to the current legal stipulations and limitations and keep your computerised medical records under the terms of the Data Protection Act.

Inform you of our services, via our Notice Board, booklet, posters and leaflets.
See you the same day if you have an emergency medical problem. (You may have to wait to be seen.)

Allow you to decide whether to take part in research or training.

Offer you a health check when you first come to register at the health centre.
Offer advice to promote health, for example smoking, exercise, diet and self help on minor ailments.

Have repeat prescriptions ready to collect within two working days (longer at the weekend).

Arrange a home visit with the agreement of your doctor, if you are too ill to attend the centre.

In return we expect you to:

Treat the staff with courtesy and respect at all times. (Patients displaying violent or threatening behaviour towards practice staff may be removed from our list.)
Attend appointments on time.

Tell us if you change your name, address or telephone number.

Make an appointment for one person only -'one patient one appointment'.

Not abuse the emergency appointment system. Only emergency medical conditions can be seen in emergency appointments.

Give at least 24 hours' notice if you are cancelling an appointment.

Make every effort to attend the health centre to make the best use of medical and nursing time.

Only request a home visit if you consider that you are too ill to visit the health centre.

Tell us all the details of your past illnesses, medication, hospital admissions and any other relevant information.

Read our practice booklet or browse this website as they both contain important information.

Let us know if you feel there are things you want to see improved or changed in the practice.


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